Frequently Asked Questions
Everything you need to know about your KESTIN order and our collections.
What is the standard shipping timeframe?
We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location and customs processing.
How do I return or exchange an item?
We accept returns within 28 days of delivery. Items must be in their original condition with all tags attached. Please use our online portal to generate a return label and initiate an exchange or refund.
Where are your garments manufactured?
KESTIN is committed to ethical production. A significant portion of our collection is made in the UK and Portugal, working closely with factories that share our values of quality and craftsmanship.
How do I find my correct size?
Each product page includes a detailed size guide with specific garment measurements. We recommend comparing these measurements against a similar item you already own for the best fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, Google Pay, and Klarna for flexible financing options.
How should I care for my KESTIN garments?
To ensure longevity, we recommend following the specific care instructions on the internal wash label. Generally, we advise washing at low temperatures and avoiding tumble dryers to preserve the fabric integrity.